Faulty Goods, Warranty & After-Sales

Goods supplied by J&B Furniture must conform to the sales contract. Among other things, they must match their description and agreed specification, be of the quality and durability a consumer can reasonably expect, be fit for normal purposes and any particular purpose that formed part of the contract, and be correctly installed where installation is part of our contract.

These rights apply to sale items and bespoke goods as well as standard goods. A commercial warranty, manufacturer guarantee or “2-year warranty” is additional and cannot replace or reduce statutory consumer rights.

The statutory 30-day short-term right relates to goods that are faulty or otherwise do not conform to the sales contract; it is not a rule requiring every supplier-order product to be delivered within 30 days of the order. The 30-day period generally runs from delivery (or, where the contract requires J&B Furniture to install or take another action to enable use, from completion of that action). Where the right applies, the consumer can generally reject the non-conforming goods for a refund during that period, or may choose repair/replacement instead where appropriate.

After the short-term rejection period, the consumer is generally entitled to have the goods brought into conformity by repair or replacement. The consumer may choose between repair and replacement unless the chosen remedy is impossible or would impose disproportionate costs compared with the alternative, taking account of the value of the goods, significance of the fault and inconvenience of the alternative remedy.

Repair or replacement must be free of charge, completed within a reasonable time and without significant inconvenience to the consumer. “Reasonable time” is not an automatic 30-day deadline: it is objectively assessed by reference to the nature and complexity of the furniture, the nature/severity of the fault and the effort needed to complete the remedy. For imported or manufacturer-specific furniture, obtaining a matching component or replacement from the original manufacturer can therefore be relevant to what time is objectively reasonable, although J&B Furniture must still act as quickly as reasonably possible and keep the customer appropriately informed. Where repair/replacement is impossible, refused, not completed within a reasonable time, the same or another fault persists, or the fault is sufficiently serious, further statutory remedies may arise.

If a lack of conformity becomes apparent within 12 months of the relevant time, Irish law generally presumes that the problem existed at that time unless the contrary is proven or the presumption is incompatible with the nature of the goods or fault. This does not mean rights necessarily end after 12 months; remedies may remain available for longer under Irish law.

In Ireland, a consumer may be able to pursue a remedy for faulty goods for up to six years, depending on the circumstances and the durability reasonably expected from the product. This is not a six-year guarantee that every product will remain free from wear or damage; normal wear and tear, misuse and accidental damage are not product faults.

Subject always to the facts and your statutory rights, a product issue is not normally a manufacturing fault where it is caused by:

• normal wear and tear consistent with the product’s age and use
• accidental damage, misuse or use contrary to instructions
• damage caused by pets, staining, burns, cuts or external impact
• customer or third-party modification, unauthorised repair or incorrect self-assembly
• failure to follow reasonable care, maintenance or safety instructions
• natural characteristics previously explained and inherent in materials such as leather or timber, where they do not amount to lack of conformity

Contact [email protected] with your order number, contact details, a clear description of the issue and photographs/video where they help show the problem. We may ask reasonable questions or arrange inspection so we can establish the cause and appropriate remedy. A customer is not required to prove more than the law requires.

Where goods are faulty and a statutory remedy requires return, J&B Furniture will bear the lawful return cost. Where goods were installed as part of the contract and professional removal/reinstallation is reasonably required for a repair or replacement, we will comply with our obligations under consumer law.

Some products may include a commercial or manufacturer warranty for a stated period and subject to its written conditions. Where a warranty is offered, the applicable warranty document/product page should identify the warrantor, duration, geographic scope, claim procedure and what it covers. Any such warranty is separate from statutory consumer rights.