Privacy Policy

J&B Furniture is the trading name of J & B General Trading Limited (Company No. 491401). For the personal data processed for J&B Furniture’s retail and website activities, the company acts as data controller unless another party is separately identified as controller.

Contact: J&B Furniture, Unit 4 East Point Retail Park, Ballysimon Road, Limerick, V94 FW24, Ireland. Email: [email protected]. Telephone: +353 61 423 710.

• identity and contact information, such as name, billing/delivery address, telephone number and email address
• account information and login/account preferences
• order, quotation, invoice, payment-status and transaction information
• delivery/access instructions and correspondence relating to an order
• customer-service, complaint, warranty and after-sales communications, including photographs you provide
• website technical and usage data, such as device/browser information, IP address and cookie identifiers
• marketing preferences and records of consent/opt-out
• fraud-prevention and security information reasonably necessary to protect transactions and accounts

Purpose

Typical data

Typical legal basis

Process quotations, orders, delivery, collection, assembly and returns

Contact, order, delivery, transaction data

Performance of a contract / steps at your request before contract

Customer service, complaints, warranty and legal claims

Order, correspondence, photographs, claim records

Contract; legal obligation; legitimate interests in resolving and defending claims

Accounting, tax, fraud prevention and legal compliance

Transaction, invoice, identity and security data

Legal obligation; legitimate interests where appropriate

Operate customer accounts and website functionality

Account and technical data

Contract; legitimate interests; strictly necessary cookies where applicable

Analytics and non-essential website tracking

Cookie/device/usage identifiers

Consent where required

Email/SMS marketing

Contact details and preferences

Consent or another lawful basis only where permitted by electronic marketing rules; opt-out always available

We may share personal data only where reasonably necessary with service providers and other recipients such as payment processors, finance providers, delivery/assembly providers, manufacturers or suppliers where needed to fulfil an order, website/IT hosting and support providers, email/marketing platforms, professional advisers, insurers, accountants, banks and public authorities where required by law. Each recipient may act as our processor or as an independent controller depending on the service and legal relationship.

If personal data is transferred outside the European Economic Area, we will use a lawful transfer mechanism where required, such as an adequacy decision or appropriate safeguards including approved standard contractual clauses. The actual transfer arrangements should be reviewed whenever we add or change technology providers.

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax, warranty and dispute requirements. Different records have different retention periods. Transaction and contract records may need to be retained for a number of years; marketing consent is retained only while needed to manage marketing and suppression/opt-out records; inactive account data is reviewed and deleted or anonymised when no longer needed.

A detailed internal retention schedule should be maintained and reviewed periodically rather than relying on one retention period for all data.

Subject to the conditions and exceptions in data-protection law, you may have rights to access personal data, correct inaccurate data, request deletion, restrict processing, object to certain processing, receive certain data in a portable format, and withdraw consent where consent is the legal basis. Withdrawing consent does not make earlier consent-based processing unlawful.

To exercise a right, contact [email protected]. We may request information reasonably necessary to verify identity. You also have the right to lodge a complaint with the Data Protection Commission in Ireland.

We will send electronic direct marketing only where we have a lawful basis to do so. Each marketing communication will provide an appropriate unsubscribe/opt-out method. Marketing preferences do not affect service messages needed to administer an order, delivery, account, safety notice or legal obligation.

We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, alteration or disclosure. No internet system is completely risk-free, so security measures are reviewed and improved as technology and risk change.

Our retail services are directed at adults purchasing furniture. We do not knowingly seek to collect children’s personal data for independent marketing or account purposes. If we become aware that personal data has been collected inappropriately, we will take reasonable steps to address it.

We may update this Privacy Policy to reflect changes in our processing, technology or legal obligations. The current version and effective date will be published on our website. Material changes will be highlighted where appropriate.