Terms & Conditions of Sale

J&B Furniture is the trading name used by J & B General Trading Limited (Company No. 491401). Our customer-facing showroom and contact address is Unit 4 East Point Retail Park, Ballysimon Road, Limerick, V94 FW24, Ireland. You can contact us at +353 61 423 710 or [email protected].

In these terms, “J&B Furniture”, “we”, “us” and “our” mean the trader selling the goods. “Customer”, “you” and “your” mean the person purchasing the goods. These terms are intended principally for consumers. If you are purchasing wholly or mainly for business purposes, please tell us before ordering because different terms may apply.

These Terms apply to consumer purchases made through jbfurniture.ie, by telephone, email, WhatsApp, Facebook/Instagram Messenger or other social-media messaging, by payment link or other distance communication, and in our showroom, together with any order summary, quotation, sales order, invoice, product description and policy expressly incorporated into your order. The legal classification of a sale depends on how the contract was negotiated and concluded, not simply on the payment method used.

Nothing in these Terms excludes, restricts or replaces any mandatory rights or remedies you have under Irish consumer law. If any term conflicts with a mandatory legal right, that legal right will prevail and the remaining Terms will continue so far as legally possible.

We take reasonable care to describe and display our furniture accurately. Product dimensions, colours, grain, pattern placement, texture and appearance can vary slightly because of manufacturing tolerances, screen settings and, for natural materials such as leather and timber, natural characteristics. Such variations do not affect your statutory rights where goods fail to conform to the contract.

Unless we have expressly agreed in writing that a product is suitable for a particular purpose you made known to us, you are responsible for checking that the product’s dimensions and general design are suitable for your space and intended use. Our team is happy to discuss measurements and access, but a customer remains responsible for measurements supplied by them unless J&B Furniture has expressly agreed to provide a measurement or design service.

Prices shown to consumers are in euro and include VAT where applicable. Delivery, assembly or other optional service charges are shown separately before an online order is submitted or are confirmed in a showroom quotation/order form. Promotional prices and discount codes apply only during the stated promotional period and subject to the stated conditions.

If we discover an obvious pricing or product-information error before accepting an order, we may contact you to correct the order or decline it and refund any payment received. After a contract has been accepted, we will not increase the agreed price unless you request and agree a change to the order or the law requires a change that applies to the transaction.

Products displayed on our website, in supplier catalogues or in messages are normally an invitation to place an order. A customer may contact us through the website, telephone, email, WhatsApp, Facebook/Instagram Messenger or another social-media channel. We may then provide an Order Summary, quotation, invoice and/or secure payment link. Unless we expressly state otherwise, payment does not by itself mean that J&B Furniture has accepted the order.

A contract is formed when we send an Order Confirmation expressly accepting the order, or when we otherwise clearly accept and begin performance of the order. Before a remote customer is bound, J&B Furniture will give or make available the legally required pre-contract information in a manner appropriate to the communication channel, including the main characteristics of the goods, total price and disclosed charges, expected delivery arrangements, cancellation/return information and, where applicable, notice that a qualifying bespoke/personalised order does not benefit from the statutory change-of-mind cancellation right. If we cannot accept an order, for example because an item is unavailable, there is a material pricing error or delivery cannot reasonably be provided, we will tell the customer and refund amounts paid for the unaccepted order.

Where the order is discussed by telephone or social media and we send a payment link, the customer should review the written Order Summary and applicable policies before paying. After acceptance, we will provide confirmation of the concluded contract on a durable medium, normally by email, which may include the invoice/Order Confirmation, the agreed specification, the applicable Terms and Policies and, where the statutory cancellation right exists, the cancellation information/model form. A changeable website page alone should not be relied on as the only permanent record of the customer’s agreed terms.

A remote payment is not automatically a “distance contract” in every case. For example, if the essential purchase was negotiated and agreed in the showroom and a payment link is merely used later to collect payment, the classification may differ. Conversely, a customer who only visited the showroom to gather information and later negotiated and concluded the order entirely at a distance may still have a distance contract. J&B Furniture will assess the sales channel by the actual circumstances and will not use the method of payment to remove statutory rights.

For showroom purchases, the contract is formed when the order is agreed and accepted by J&B Furniture, normally when the sales order is signed/confirmed and the agreed payment or deposit is taken. Please check the model, dimensions, orientation, configuration, colour, fabric/leather, functions and quantities on the sales order before confirming it.

If you want to change an order, contact us as soon as possible. A requested amendment is not effective until J&B Furniture confirms it in writing or on an updated order. Changes may affect price and delivery time. We may be unable to change goods that have entered production, have been specially ordered, have been dispatched or are otherwise committed to your individual order.

Some J&B Furniture products are non-prefabricated goods made on the basis of the customer’s individual choices or decisions, or are clearly personalised. Examples may include a sofa manufactured to a customer-selected configuration, size, orientation, upholstery, leather, colour, stitching, functions or other individual specification. The legal treatment depends on the actual nature of the product and order, not merely on the label “made to order”.

Where a website, telephone, social-media, payment-link or other distance order genuinely falls within the statutory exemption for non-prefabricated goods made on the basis of an individual choice/decision or clearly personalised goods, the statutory cooling-off right does not apply. Before the customer is bound, J&B Furniture will make the bespoke/personalised status and the resulting cancellation position clear in the Order Summary, quotation, product/order information or other appropriate communication. This does not affect rights relating to faulty, misdescribed or non-conforming goods.

The separate Bespoke & Special Orders Policy forms part of the contract for any item identified on your order as bespoke, custom, personalised or special order.

Delivery and assembly are governed by our Delivery, Access & Assembly Policy and by the details stated on your order. Delivery dates and lead times shown for items that are not in stock are estimates unless we expressly agree a fixed or essential date with you. We will keep you informed of material delays and your statutory rights in relation to delivery remain unaffected.

For consumer sales, goods remain at our risk until you, or a person nominated by you, take physical possession of them, except where you independently appoint a carrier that we did not propose. After delivery, please follow care instructions and use the goods normally and safely.

Please inspect goods as soon as reasonably possible after delivery or collection and tell us promptly if you notice transit damage, missing parts, an incorrect item or another problem. Photographs can help us investigate quickly. A request to report issues promptly is for efficient resolution only and does not remove or shorten your statutory rights.

Change-of-mind rights differ depending on how you purchased. Eligible online/distance purchases generally have a statutory cancellation period; ordinary showroom purchases do not have an automatic change-of-mind right. Bespoke/personalised goods may be exempt from distance-sale cancellation. Full details are in our Returns, Cancellations & Refunds Policy.

Faulty, damaged, misdescribed or otherwise non-conforming goods are dealt with under our Faulty Goods & Warranty Policy and Irish consumer law. Commercial or manufacturer warranties are additional to, and do not replace, statutory rights.

Payment terms are shown on your order and are further explained in our Payments, Deposits & Finance Policy. Where a deposit is accepted, it forms part of the contract. Any cancellation charge or amount retained following an agreed non-statutory cancellation must be reasonable, transparent and reflect the circumstances and costs involved; it will not limit a statutory cancellation or remedy where one applies.

Finance products are provided by the finance provider shown at the point of application and are subject to that provider’s eligibility criteria, credit assessment and terms. J&B Furniture does not guarantee finance approval.

Events outside our reasonable control can affect transport or manufacturing. We will take reasonable steps to minimise disruption and will contact you if a material issue affects your order. This clause does not remove any mandatory right you have where goods are not supplied within an agreed or legally required timeframe.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud, or liability arising from mandatory consumer rights. We are not responsible for loss caused by misuse of goods, failure to follow safety/care instructions, unauthorised alterations, or circumstances for which we are not legally responsible.

If you have a problem, please contact us first so we can try to resolve it promptly. Write to [email protected] or J&B Furniture, Unit 4 East Point Retail Park, Ballysimon Road, Limerick, V94 FW24, Ireland. Please include your order number, contact details and a clear description of the issue.

Nothing in these Terms prevents you from using any statutory complaint, court or enforcement route available to you. Consumer claims within the applicable limit may also be eligible for the Small Claims Procedure in Ireland.

These Terms are governed by Irish law. If you are a consumer, this does not deprive you of any mandatory protection that applies to you. Any dispute may be brought before a court with jurisdiction under applicable law; these Terms do not require a consumer to bring proceedings only in a court chosen by J&B Furniture.

We may update these Terms for future orders. The version that applies to an order is the version made available to you when the contract is concluded, unless a change is required by law or you expressly agree otherwise.